Payment Terms – Payment of the deposit confirms acceptance of the terms and conditions below. If you do not agree to these terms, you must notify us in writing within 24 hours of making the deposit payment.

Deposits
A non-refundable deposit is required at the time of booking to secure your activity date and time. Deposits are strictly non-refundable under any circumstances, including cancellation by the customer.

Balance Payments
The remaining balance for the booking must be paid in full either prior to the activity date or on arrival. If the balance has not already been paid, it will remain payable if the booking is cancelled within the cancellation period outlined below.

Amendments
Booking details (such as participant numbers or date changes) may be amended up to 14 days before the scheduled activity, subject to availability. Requests made after this time cannot be guaranteed.

Customer Cancellations

• More than 14 days before the activity date:
  The booking may be cancelled; however, the deposit is non-refundable.

• 14 days or less before the activity date:
  Cancellations or reductions in confirmed participant numbers will result in the full balance for all booked places remaining payable. No refunds or deductions will be issued.

  If the full balance has not been paid at the time of cancellation within 14 days of the activity date, the outstanding amount will still be due and payable.

• Non-Attendance (No Shows)

  Failure to attend the activity at the scheduled time will be treated as a late cancellation, and the full booking value will remain payable.

Ahead of your activity day please find below some useful information for all participants.